My sister says that her phone is her transitional object. My mom is quite connected to her phone too! That's why it was such a trauma to have lost it at Schiphol last week. What happened next demonstrates where customer service could have been better (yes, this is an understatement). This morning I got an email (one week later) saying that the phone had not been found. Very sad? But what is that my mom is holding? It does look like her phone, doesn't it? This picture was taken last Wednesday...
Intrigued? Read on... But before you do - I want to take a quick survey: When you lose your phone, how do you feel?

So, here's what happened to us: Read about it on my Studyleaks blog.

Then, if you also think your customer service department could use some help, let me know!